Author Archive | Rick Carter

66
7:46 pm
September 28, 2014
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Driving Sustainability Through Products and Practice

Mitsubishi Electric Automation’s energy-saving solutions help the diverse Mitsubishi Group—and many of its customers—meet far-reaching sustainability goals.  By Rick Carter, Executive Editor Diversification is common among today’s large corporations, but Japan-based Mitsubishi Group ranks among the most diverse. This 42-company conglomerate is involved in more areas—shipbuilding, mining, construction, telecom, electronics and oil & gas for […]

42
7:20 pm
September 28, 2014
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For On The Floor: How Did I Get Here?

 By Rick Carter, Executive Editor The paths people take to reach their career goals can give us an idea of what makes a nation’s workers great. Having heard the backgrounds of many maintenance professionals over the years, I thought it worthwhile to relate some of these compelling stories. With that in mind, and Labor Day […]

190
7:21 pm
September 3, 2014
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Forward Observations: Add Customer Feedback to Your Big Data

By Rick Carter, Executive Editor Earlier this year, the American Customer Satisfaction Index (theacsi.org) released one of its survey-based reports on respondents’ consumer-related perceptions of 236 companies. It covered three main areas: perceived quality and value; general satisfaction; and “outcomes” of satisfaction, such as customer complaints and loyalty. What caught my eye was a related […]

478
2:22 pm
August 29, 2014
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EAM: On to the Next Level

Providers of Enterprise Asset Management systems explain how their solutions for today’s challenges set the stage for a more mobile, data-rich future. By Rick Carter, Executive Editor The day is coming when the still-too-common view of industrial maintenance as an isolated plant function of uncertain value is overtaken by the larger concept of its key […]

381
6:17 pm
August 1, 2014
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For On The Floor: Taking the Measure of Your Maintenance Team

Considering the many elements of a plant that are regularly measured by top maintenance crews, it’s interesting to learn from our Maintenance Technology Reader Panelists that measurement of the teams themselves is an inconsistent (sometimes even nonexistent) process. Similarly, recognition for superior team performance is minimal (and can be difficult to bestow upon a single […]

360
6:15 pm
August 1, 2014
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Forward Observations: Oil On the Tracks

By Rick Carter, Executive Editor If railroad tank cars carrying oil or volatile chemicals play a role in your operation—or even if they pass close to your plant—the time has come to view them as the potential safety hazards they are. A long-expected proposal from the Department of Transportation last month addresses the safety issue […]

579
11:00 pm
July 1, 2014
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The 2013 NAME Award Winner: Redefining Excellence at Emergent BioSolutions

The Lansing, MI-based maker of the anthrax vaccine BioThrax tells how careful refinements of its already sophisticated maintenance operation brought them the coveted win. By Rick Carter, Executive Editor References to “customer service” are frequent at the Lansing, MI, campus of Emergent BioSolutions (EBS), Inc., winner of the 2013 NAME (North American Maintenance Excellence) Award. […]

109
1:56 pm
July 1, 2014
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Forward Observations: What’s in a NAME?

By Rick Carter, Executive Editor In this award-happy society, it’s nice to know that in our industry, several awards still carry some weight. Among this elite group, perhaps the weightiest is the North American Maintenance Excellence Award, known simply as the NAME Award. This is not only because it recognizes the many great (and often […]

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