By Ken Bannister, Contributing Editor
Over the holidays, I was one of the thousands upon thousands of passengers who boarded planes on the busiest air-travel day of the year and flew across the country or globe to visit family and friends. It takes a hectic day like that to truly appreciate how much we (both as travelers and maintenance professionals), as well as other industries, owe the aviation industry—and how well the airlines’ systems and processes work when stressed to the max. Despite my personal lack of control over the situation, my plane departed on time, flew smoothly and arrived safely at the right destination. Moreover, even my luggage showed up exactly when and where it should have!