“Using Your CMMS to Influence Culture,” a webinar presented June 21, 2016, by Roy Rothwell, senior consultant, professional services at eMaint Enterprises, Marlton, NJ, focused on understanding your operation’s culture and how it can make or break CMMS success. Rothwell presented an engaging discussion about both sides of the CMMS/culture marriage and the impact success can have on overall reliability.
While the presentation was educational, the real highlight was the resources that Rothwell offered. Each of them, by themselves, is valuable, but the combination is a powerful toolkit for anyone trying to implement a CMMS, understand/change company culture, and make significant progress toward reliability. A survey of attendees revealed that most can benefit from those resources:
- 13% of attendees have no CMMS in place
- 34% are just getting started with a CMMS
- 45% have a CMMS in place and are tracking data
- 9% are actively track and measure data for continuous improvement.
The backbone of Rothwell’s presentation was the information found in Stephen Thomas’ book, The Workbook for Improving Maintenance and Reliability Through Cultural Change, April 2005, Industrial Press Inc., New York. The book is $30 and the link is to Amazon.com.
One of the standout items in the book was Thomas’ discussion about the cultural infrastructure in companies. He describes it as the hidden hierarchy of people and communication processes that binds an organization together and the unofficial manner in which information (valid or invalid) flows throughout that organization.
A second source was a column written by our own Bob Williamson in the June 2013 issue of Maintenance Technology. That column, titled “Reliability is more about People than Machines,” talks about the success factors for reliability improvement:
My favorite bullet point from the entire webinar came from the Champion Effect segment: “A born-again skeptic is your best ally.”
If you’re looking to implement a CMMS or have one an aren’t sure what to do with it, start with this webinar and the resources it offers. At minimum, you’ll build a good foundation.–Gary L. Parr, editorial director